Shipping policy

Cedarry.shop understands that storage products are often purchased with a practical purpose in mind. Customers may be reorganizing a closet, preparing for a move, storing seasonal clothing, creating additional wardrobe capacity, or simply trying to make a living space easier to manage. Our Shipping Policy is designed to explain the costs, processing procedures, delivery expectations, and steps to take if a shipment encounters a problem.

1. Shipping Charges

Our standard shipping arrangement is:

Orders of $10.00 or more: Free shipping

Orders below $10.00: $5.99 shipping charge

The applicable shipping charge will be presented during checkout before the customer completes the transaction.

2. Order Processing

Orders are generally prepared for shipment within approximately 1–3 business days after payment is successfully received and the order passes normal processing checks.

Processing times may be longer during:

  • Holidays;
  • Promotional events;
  • Unusually high order volumes;
  • Inventory reconciliation;
  • Severe weather;
  • Carrier disruptions;
  • Technical interruptions; or
  • Other circumstances outside our reasonable control.

3. Delivery Times

After an order leaves our fulfillment process, actual delivery time depends on the carrier, destination, transportation network, weather, and other logistical circumstances.

Any estimated delivery date should be treated as an estimate unless expressly identified as a guaranteed delivery commitment.

Customers ordering storage products for a move, renovation, holiday, birthday, dormitory setup, or other deadline should allow sufficient additional time.

4. Shipping Confirmation

When available, tracking information may be provided after an order has been shipped.

Tracking information may not immediately show movement. The first carrier scan can take some time to appear in the tracking system.

5. Accurate Address Information

Customers are responsible for providing an accurate and complete shipping address.

Please verify:

  • Recipient name;
  • Street address;
  • Unit or apartment number;
  • City;
  • State;
  • ZIP code; and
  • Any other required delivery information.

Contact [email protected] immediately if an address error is discovered.

We will attempt to make a correction before shipment when reasonably possible. Once the package has entered the carrier network, changes may no longer be available.

6. Undeliverable Packages

A shipment may be returned to us if the carrier cannot complete delivery because of:

  • Incorrect address;
  • Missing apartment or unit number;
  • Incomplete address;
  • Refusal of delivery;
  • Failure to collect a held package;
  • Repeated delivery failures; or
  • Other delivery restrictions.

If a package returns to us, we may contact the customer to determine whether reshipment is possible.

Additional shipping costs may apply when a failed delivery resulted from an incorrect or incomplete address supplied by the customer.

7. Damaged Packages

Customers should inspect storage products when they arrive.

If the exterior packaging appears seriously damaged, photographs should be taken before disposal of the packaging where practical.

If the product itself is damaged, please contact us and provide:

  • Order number;
  • Description of the damage;
  • Photographs of the product;
  • Photographs of the packaging; and
  • Shipping label information when available.

This information can help us investigate the issue.

8. Missing Components

Some wardrobe-storage products may include multiple parts, panels, shelves, fasteners, covers, dividers, handles, frames, or other components.

If something appears to be missing, please do not discard the packaging immediately. Contact us with photographs and an inventory of the components received so that we can review the issue.

9. Wrong Item Received

If you receive a product that does not match the order, contact us before using or modifying it.

Where the discrepancy results from our fulfillment error, we will review the order and determine an appropriate solution.

10. Delivery Delays

Delivery may be delayed by circumstances such as:

  • Severe weather;
  • Natural disasters;
  • Transportation disruptions;
  • Carrier network congestion;
  • Regional emergencies;
  • Government restrictions;
  • Incorrect address information; or
  • Other events beyond our reasonable control.

A carrier delay does not automatically mean that an order has been lost.

11. Delivered but Not Found

If tracking states that a package was delivered but you cannot locate it, first check:

  • Front door;
  • Side or rear entrance;
  • Mailroom;
  • Parcel locker;
  • Building reception;
  • Household members;
  • Neighbors where appropriate; and
  • Other secure delivery locations.

You may also contact the carrier using the tracking information.

If the package remains unavailable, contact us so that we can review the transaction.

12. Product Inspection

Customers should inspect wardrobe and clothing-storage products soon after delivery.

Check for:

  • Correct product;
  • Correct quantity;
  • Broken parts;
  • Torn material;
  • Damaged zippers;
  • Missing components;
  • Structural problems; and
  • Other visible defects.

If an issue exists, please contact us before substantially assembling, modifying, or using the product.

13. Shipping and Returns

Shipping charges and return shipping responsibilities may differ according to the reason for a return.

Customer-requested returns may be subject to return shipping costs, while products damaged through fulfillment error or qualifying defects may receive different treatment.

Please consult the Return and Refund Policy for complete details.

14. Shipping Destinations

Our standard shipping arrangements are intended for supported destinations within the United States.

If particular locations cannot reasonably be served because of carrier limitations, legal restrictions, or operational constraints, we may contact the customer regarding the order.

15. International Orders

Unless specifically offered during checkout, international shipping is not guaranteed to be available.

Where international service is offered, customers may be responsible for customs duties, taxes, import charges, brokerage fees, or other charges imposed by the destination jurisdiction.

16. Shipping Policy and New Jersey Requirements

Cedarry.shop seeks to provide clear shipping information and avoid misleading representations concerning product availability, delivery expectations, or mandatory charges.

New Jersey authorities have recently emphasized that mandatory fees should not be concealed or presented in a deceptive manner, including through misleading online pricing practices.

Accordingly, the applicable $5.99 charge for orders below $10 is disclosed as part of our standard shipping terms.

17. Policy Updates

Shipping procedures, carriers, destinations, and delivery arrangements may change.

We may update this Shipping Policy when operational or legal circumstances require.

18. Shipping Contact

WILLIAMS SYNDROME ASSOCIATION INC
243 Broadway Unit 9188
Newark, NJ 07104
United States

Contact: XAVIER PERRY EVANS
Email: [email protected]