Refund policy
At Cedarry.shop, we understand that storage products are purchased to make everyday spaces more orderly, functional, and comfortable. A wardrobe organizer may be selected to separate seasonal clothing, protect garments from dust, create additional closet capacity, or make a crowded storage area easier to manage. Because the usefulness of a storage product depends heavily on its size, configuration, condition, and intended placement, we have established this Return and Refund Policy to provide a clear and practical process for customers who need to return an item.
This policy applies to purchases made through Cedarry.shop and should be read together with our Terms of Service and Shipping Policy.
1. Standard Return Period
Unless otherwise stated on the applicable product page or required by applicable law, eligible merchandise may generally be returned within 30 calendar days after delivery.
A standard return should satisfy the following conditions:
- The item has not been materially used;
- The product remains in reasonably resalable condition;
- No unauthorized modifications have been made;
- The product has not been intentionally damaged;
- Fabric, panels, compartments, zippers, frames, fasteners, or other components have not been materially altered;
- The item is reasonably clean and free from stains, odors, pet hair, or other contamination;
- Original packaging should be retained where reasonably possible; and
- Any accessories, parts, assembly components, instructions, or inserts should be included when applicable.
Because wardrobe and clothing-storage products may involve fabric, folding structures, frames, compartments, covers, or other components, a product that has been substantially assembled or used may not qualify for an ordinary change-of-mind return.
2. Before Sending a Return
Please contact us before mailing merchandise back.
Email: [email protected]
Contact: XAVIER PERRY EVANS
Your message should include:
- Your full name;
- Order number;
- Product name;
- Date of purchase;
- Reason for the requested return;
- Description of the product's condition; and
- Photographs where the issue concerns damage, defects, missing components, or an incorrect shipment.
We may provide return instructions after reviewing the request. Sending a package without sufficient identifying information may delay processing.
3. Damaged Products
If an item arrives damaged, please contact us promptly.
Examples may include:
- Cracked or broken structural components;
- Torn or severely damaged fabric;
- Broken zippers or closures;
- Missing essential parts;
- Severe deformation caused before delivery;
- A storage product that cannot reasonably be assembled or used because of a manufacturing defect; or
- Significant transportation damage.
Photographs of both the product and shipping package may be requested because they can help distinguish manufacturing defects from transportation damage.
4. Incorrect Products
If you receive an item different from the one ordered, please contact us before using or assembling it.
If the incorrect item resulted from our fulfillment error, we will review the order and determine an appropriate resolution, which may include replacement, return instructions, or refund.
5. Product Defects
A defect is generally a condition that materially interferes with the ordinary intended function of the product.
Minor cosmetic differences, normal variations in fabric texture, slight differences in color caused by screen settings, or ordinary manufacturing variation do not necessarily constitute a defect.
We evaluate reported defects based on the product description, photographs, order records, and the circumstances surrounding the issue.
6. Change-of-Mind Returns
Customers may request a return because the product is no longer wanted, the dimensions are not suitable for the intended space, the customer selected the wrong style, or the customer simply changed their mind.
Where such a return is permitted, the merchandise must satisfy the applicable return conditions.
Customers should carefully review product dimensions and specifications before ordering, particularly for wardrobe organizers intended for a particular closet, bedroom, apartment, storage room, or other confined space.
7. Return Shipping Costs
For a return caused solely by personal preference, incorrect selection, or another customer-controlled reason, the customer may be responsible for reasonable return shipping expenses unless otherwise required by law or expressly agreed by us.
Where the return is caused by our fulfillment error or a qualifying defective or materially damaged product, we will determine the appropriate shipping-cost treatment consistent with the circumstances and applicable law.
8. Inspection of Returned Merchandise
Returned merchandise may be inspected after receipt.
Inspection may consider:
- Product condition;
- Completeness;
- Evidence of use;
- Missing components;
- Signs of assembly;
- Damage occurring after delivery;
- Cleanliness; and
- Whether the returned merchandise corresponds to the original order.
We will not intentionally impose conditions inconsistent with applicable consumer law.
9. Refunds
Once an eligible return has been received and approved, the refund will generally be issued to the original payment method.
Approved refunds are generally processed within 5–10 business days after the return has been approved.
The time required for the refund to appear in a customer's account may vary according to the customer's bank, card issuer, payment service, or other financial institution.
10. Shipping Charges and Refunds
Cedarry.shop offers free shipping on qualifying orders. Orders with a merchandise total below $10.00 are subject to a $5.99 shipping charge.
Where a return is approved, the treatment of shipping charges will depend on the reason for the return and applicable law.
11. Order Cancellation
If you wish to cancel an order, contact us as quickly as possible.
We will make reasonable efforts to cancel an order before it enters fulfillment. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
In that situation, the customer may need to receive the merchandise and request a return under this policy.
12. Exchanges
Where inventory permits, we may consider an exchange for an eligible product. An exchange is not guaranteed unless expressly confirmed by us.
If the requested replacement is unavailable, we may instead provide another appropriate resolution.
13. Special Circumstances
Certain circumstances may require individual review, including:
- Delivery problems;
- Repeated carrier failures;
- Missing components;
- Manufacturing issues;
- Products damaged before normal use;
- Orders involving unusual fulfillment errors; or
- Situations involving rights provided by applicable law.
We may request reasonable information necessary to investigate such matters.
14. New Jersey Consumer Protection
Cedarry.shop intends to administer product descriptions, pricing, returns, refunds, and customer communications consistently with applicable New Jersey consumer-protection requirements.
New Jersey's Consumer Fraud Act applies broadly to merchandise and sales, and New Jersey law prohibits unlawful consumer-fraud practices in connection with commerce.
Nothing in this policy is intended to waive, reduce, or eliminate a consumer right or remedy that cannot legally be waived.
15. Policy Changes
We may revise this policy when our return procedures, products, fulfillment systems, or legal requirements change.
The applicable version will be identified by its effective date.
16. Return and Refund Contact
WILLIAMS SYNDROME ASSOCIATION INC
243 Broadway Unit 9188
Newark, NJ 07104
United States
Contact: XAVIER PERRY EVANS
Email: [email protected]